Welcome to Manotick Medical Centre

NOTICE ALERTS:

Influenza Vaccine Update – November 27, 2020. Further details can be found on our immunization page. Click here ->  Vaccination Information/Hours

CORONAVIRUS (COVID-19) SCREENING UPDATED – NOVEMBER 26, 2020

The Manotick Medical Centre (MMC) continues to respond to developments of COVID-19 and we are taking measures to protect our patients, staff, physicians and our community. As the situation is rapidly changing, our policies and booking guidelines have been evolving to keep in line with current recommendations by the Ministry of Health and Ottawa Public Health.

As we continue to respond to ongoing developments of COVID-19, patients who require care during our weekend clinic hours are invited to call the clinic at 613-692-2571 (option #2) to book a Telephone Appointment for same day.

Our phone lines will be answered on both Saturday and Sunday between 9:45 am until 12:45 noon. Depending on the demand these times may be sooner or later. Please be patient when calling as the team could be managing a high volume of calls.

Our doors continue to remain locked during the evenings and over the weekend, therefore, please do no visit the clinic in person unless you have been directed by the physician to do so. Should you require medical attention outside our normal on-call weekend hours call the Family Health Nurse (Telehealth Advisory Service) at 1-866-553-7205.

PLEASE **DO NOT** COME TO THE CLINIC WITHOUT CALLING FIRST!

The MMC team is following the advice of Public Health Ontario to try to limit potential virus exposure of patients within the office, especially those with conditions that put them at high risk. As a result, in person clinic visits continue to scheduled as a phone/virtual appointment to help minimize potential spread of infection.

Telephone/virtual visits have been recommended for certain visit types which do not require significant physical assessments. ​You will be notified if your scheduled office visit will be transitioned to a telephone/virtual visit.  Following the telephone/virtual visit, an in office assessment may be requested if deemed necessary by the Family Doctor, like, prenatal, new baby visits, well baby immunization appointments and other types of appointments as deemed necessary to be seen in person.

HOW WILL PHONE/VIRTUAL APPOINTMENTS WORK?

If you call for an appointment our reception staff may indicate that a telephone/virtual visit is appropriate. If you have previously booked an office appointment you may receive a phone call to transition to a telephone visit. Your telephone number will be confirmed for the appointment time.

HOW DO I PREPARE FOR THE TELEPHONE/VIRTUAL VISIT?

• Be available for your scheduled appointment time which will normally be a window of a start and end time as we are experiencing a high volume of patient calls;
• Your appointment call may come in as a blocked number call. Please ensure the ringer is turned on your phone and it is turned to the on position;
• Have your full medication list prepared;
• Make a list of any required medication refills prior to the visit along with your pharmacy information;
• If you take blood pressure medication, have diabetes, or heart disease, please obtain home blood pressure readings prior to the visit.  We recommend the standardized home assessment be performed; For instructions, CLICK HERE
• If you are treated for a mood disorder (anxiety or depression), you may be asked to complete a questionnaire prior to your appointment and be ready to discuss the questions.

FOLLOWING THE VISIT?

• Any prescriptions renewals, labs, or imaging requisitions or referrals will be sent electronically by your medical provider.
• We will arrange appropriate reassessment visits following the telephone visit. This may be your routine future visitor or any required additional assessment.

HOW LONG WILL THIS NEW PROCESS LAST?

The length of the infection precautions is unknown at this time. As the situation evolves we will keep you updated with any changes. Please visit our website for further updates and changes – www.manotickmedicalcentre.com

Should you need to drop off any documentation, records, forms, etc. it is requested you send by mail, Canada Post, forward to the clinic by fax @ 613-692-0271, or, you may opt to drop off in person Monday through Friday between 9:00 am and 11:30 am or between 1:30 pm and 3:30 pm.

If you think you have 2019 COVID-19 symptoms or have been in close contact with someone who has it, use the self-assessment tool (no need to call) provided by Public Health to help determine if you need to seek further care. See below links. Please review CAREFULLY before considering calling Ottawa Public Health (OPH) or seeking healthcare.

Covid-19-Self-Assessment-Tool – Public Health 

Public Health Self Isolation Guidelines

SHOULD YOU BE APPROVED BY THE MMC TEAM TO COME TO THE CLINIC IN PERSON:

• you will be questioned when booking, on the day of your appointment and when you arrive;
• you will be asked to sanitize your hands upon arrival;
• you will be asked to bring your own mask or wear a scarf, without, you will not be permitted to enter in for your appointment;
• you will be asked to stay 2 m (6ft) away from other people;
• do not touch any surfaces.

Outside Winter Footwear while in clinic? 

Our team is committed to providing you with the best possible healthcare experience. Consequently, we have a strict no outside winter footwear policy that is in place for your safety and comfort. Outside winter footwear coming from outdoors can become very dirty during the winter months and wet/rainy weather. For this reason, it is requested that ALL OUTDOOR winter footwear is to be removed in the lobby area, prior to checking in. We ask that you bring a plastic bag to place your outdoor footwear into. Please feel free to bring along your indoor footwear to wear in clinic. If available, we can provide you with blue shoe covers as well. Thank you for your cooperation!

GENERAL PRECAUTIONS:

• Wash your hands often with soap and water, or use hand sanitizer;
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands;
• Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward;
• Avoid visiting people in hospitals or long-term care centres especially if you are sick;
• Stay informed by utilizing the below links;
• Get your flu shot if you haven’t already.

For more information about COVID-19 click on the links below:

• Ottawa Public Health: https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx 
• Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
• Global Travel Advisory –  Travel Advisory

We thank you for your continued patience and cooperation during these challenging times.

Stay safe and be well.

Our Clinic

The Manotick Family Health Organization is committed to promoting, maintaining and enhancing the quality of life and health of our patients.