Welcome to Manotick Medical Centre (Currently, we are not accepting new patients)

COVID-19 VACCINE UPDATE – September 13, 2021

TO ALL PATIENTS:

RE:  Information regarding medical exemptions from COVID-19 vaccination.

The College of Physicians and Surgeons has advised MDs that medical exemptions to the COVID-19 vaccination can only be given in the following circumstances:

“Generally speaking, there are very few acceptable medical exemptions to the COVID-19 vaccination (e.g., an allergist/immunologist-confirmed severe allergy or anaphylactic reaction to a previous dose of a COVID-19 vaccine or to any of its components that cannot be mitigated; a diagnosed episode of myocarditis/pericarditis after receipt of an mRNA vaccine)”.

Letters for such exemptions may only be written by your allergist or cardiologist.  Therefore, we will not be providing medical exemptions to our patients who do not meet the above criteria.

We would also like to remind patients who may be disappointed by this, that we have a ZERO TOLERANCE policy for abusive language or behaviour toward our team members. We ask that respectful language and behaviour be used in discussions around this policy, otherwise, we will be forced to terminate the physician-patient relationship.

We appreciate that it is a challenging time for everyone and look forward to working with you to end this pandemic.

Manotick Medical Centre Physicians

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The Manotick Medical is NOT administering COVID-19 vaccinations at this time. Vaccines are being organized and administered through public health and through select pharmacies.

We are encouraging eligible patients to get immunized with an available COVID-19 vaccine, when possible.

Your best resource for up-to-date information about when  you will be eligible and how you can receive the vaccine is through Ottawa Public Health directly. Please visit their website for more information -> Ottawa Public Health’s COVID-19 Vaccine page 

The Ministry of Health also offers a portal for individuals to: 1) book a COVID vaccination appointment(s) and 2) to download COVID vaccination receipts. Please visit their portal as follows:  COVID19_HEALTHONTARIO

Ottawa Public Health has also set up an Emergency Response Phone Line to answer questions regarding COVID-19 and the COVID-19 vaccine. Please call 613-580-6744 between the hours of 7:30 am to 6:30 pm Monday to Friday or on weekends from 9:00 am to 4:00 pm to speak to a Public Health Nurse.

COVID-19 VACCINE: FREQUENTLY ASKED QUESTIONS  

MANOTICK MEDICAL CENTRE SAFETY PLAN?
How is the Manotick Medical Centre (MMC) ensuring workers know how to keep themselves safe from exposure to COVID-19? See the attached link -> MANOTICK MEDICAL CENTRE SAFETY PLAN

WHAT ARE THE COVID SCREENING QUESTIONS FOR IN-CLINIC VISITORS/PATIENTS?

We are trying to make the screening process faster at our clinic by requesting patients/visitors to do screening upon arrival.  You may opt to review our screening questions in advance. If not possible, the screening form will be available for review and response upon arrival.  Form details can be found under the following link -> COVID-19 SCREENING QUESTIONS FOR PATIENTS AND VISITORS

MORE INFORMATION?
For more information about vaccine effectiveness, possible side effects, and eligibility, please visit -> Ottawa Public Health’s COVID-19 Vaccine page 

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COVID SCREENING & IN-CLINIC APPOINTMENTS

The Manotick Medical Centre (MMC) continues to respond to developments of COVID-19 and we are taking measures to protect our patients, staff, physicians and our community. As the situation changes our policies and booking guidelines have been evolving to keep in line with current recommendations by the Ministry of Health and Ottawa Public Health.

The MMC team is following the advice of Public Health Ontario to try to limit potential virus exposure of patients within the office, especially those with conditions that put them at high risk. Telephone/virtual visits have been recommended for certain visit types which do not require significant physical assessments. ​You will be notified if your scheduled office visit will be transitioned to a telephone/virtual visit.  Following the telephone/virtual visit, an in office assessment may be requested if deemed necessary by the Family Doctor, like, prenatal, new baby visits, well baby immunization appointments and other types of appointments as deemed necessary to be seen in person.

PLEASE **DO NOT** COME TO THE CLINIC WITHOUT CALLING FIRST!

Our in-clinic activity continues to be monitored at the front door, therefore, please do no visit the clinic in person unless you have been directed by a member of our team to do so. Should you require medical attention outside our normal on-call weekend hours call the Family Health Nurse (Telehealth Advisory Service) at 1-866-553-7205.

As we continue to respond to ongoing developments of COVID-19, patients who require care during our weekend clinic hours are invited to call the clinic at 613-692-2571 (option #2) to book a Telephone Appointment for same day.

Our phone lines will be answered on both Saturday and Sunday between 9:45 am until 12:45 noon. Depending on the demand these times may be sooner or later. Please be patient when calling as the team could be managing a high volume of calls.

HOW WILL PHONE/VIRTUAL APPOINTMENTS WORK?

If you call for an appointment our reception staff may indicate that a telephone/virtual visit is appropriate. If you have previously booked an office appointment you may receive a phone call to transition to a telephone visit. Your telephone number will be confirmed for the appointment time.

In order for your physician to facilitate care you must be located in Canada, otherwise, your OHIP coverage is invalid. The Ministry of Health recommends that Ontarians travelling abroad are always encouraged to purchase the appropriate travel insurance coverage in the event emergency health and doctor services are needed out of country. Many Ontarians already have travel health insurance through their workplace plans or credit cards.

More information can be found here -> https://www.health.gov.on.ca/en/public/programs/ohip/outofcountry/travellers.aspx

HOW DO I PREPARE FOR THE TELEPHONE/VIRTUAL VISIT?

• Be available for your scheduled appointment time which will normally be a window of a start and end time as we are experiencing a high volume of patient calls;
• Your appointment call may come in as a blocked number call. Please ensure the ringer is turned on your phone and it is turned to the on position;
• Have your full medication list prepared;
• Make a list of any required medication refills prior to the visit along with your pharmacy information;
• If you take blood pressure medication, have diabetes, or heart disease, please obtain home blood pressure readings prior to the visit.  We recommend the standardized home assessment be performed; For instructions, CLICK HERE
• If you are treated for a mood disorder (anxiety or depression), you may be asked to complete a questionnaire prior to your appointment and be ready to discuss the questions.

FOLLOWING THE VISIT?

• Any prescriptions renewals, labs, or imaging requisitions or referrals will be sent electronically by your medical provider.
• We will arrange appropriate reassessment visits following the telephone visit. This may be your routine future visitor or any required additional assessment.

HOW LONG WILL THIS PROCESS LAST?

The length of the infection precautions is unknown at this time. As the situation evolves we will keep you updated with any changes. Please visit our website for further updates and changes – www.manotickmedicalcentre.com

Should you need to drop off any documentation, records, forms, etc. it is requested you send by mail, Canada Post, or, you may opt to drop off in person Monday through Friday between 9:00 am and 11:30 am or between 1:30 pm and 3:30 pm.

If you think you have COVID-19 symptoms or have been in close contact with someone who has it, use the self-assessment tool (no need to call) provided by Public Health to help determine if you need to seek further care. See below links. Please review CAREFULLY before considering calling Ottawa Public Health (OPH) or seeking healthcare.

Covid-19-Self-Assessment-Tool – Public Health 

Public Health Self Isolation Guidelines

SHOULD YOU BE APPROVED BY THE MMC TEAM TO COME TO THE CLINIC IN PERSON:

• You will be screened upon booking your appointment and when you arrive;
• You will be asked to sanitize your hands upon arrival;
• You will be asked to bring your own mask or wear a scarf, without, you will not be permitted to enter in for your appointment;
• You will be asked to stay 2 m (6ft) away from other people;
• Do not touch any surfaces.

GENERAL PRECAUTIONS:

• Wash your hands often with soap and water, or use hand sanitizer;
• Avoid touching your eyes, nose, and mouth unless you have just washed your hands;
• Cover your cough and sneeze with a tissue or into your arm, not your hand.  Also, make sure to wash your hands afterward;
• Avoid visiting people in hospitals or long-term care centres especially if you are sick;
• Stay informed by utilizing the below links;
• Get your flu shot if you haven’t already.

For more information about COVID-19 click on the links below:

• Ottawa Public Health: https://www.ottawapublichealth.ca/en/public-health-topics/novel-coronavirus.aspx 
• Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
• Global Travel Advisory –  Travel Advisory

We thank you for your continued patience and cooperation during these challenging times.

Stay safe and be well.

Our Clinic

The Manotick Family Health Organization is committed to promoting, maintaining and enhancing the quality of life and health of our patients.